Acquired Skills

1. Learn and apply basic statistical tools to solve real-world Customer Success problems.
2. Track churn accurately.
3. Measure and interpret NPS and CSAT in new ways.
4. Construct predictive customer health scores.
5. Increase forecasting accuracy.
6. Improve business results.

Target Group

People looking for a new career in tech or software-based companies Sales people or business professionals looking to switch industries or careers Professionals with basic knowledge of Customer Success. Customer Success Managers that just got started in the career.

Course Duration/Hours

80 Hour