Acquired Skills

1. Understanding the importance of Human Resource Management (HRM).
2. Identifying the factors that led to the emergence of HRM.
3. Understanding the provisions of the Palestinian Labor Law.
4. Understanding the functions of HRM.
5. Differentiating between job description and job specification.
6. Categorizing internal and external factors influencing HR planning.
7. Knowing how to calculate total workload (in minutes and hours).
8. Understanding the steps of workload analysis.
9. Understanding recruitment and its steps.
10. Understanding the steps of employee performance appraisal.
11. Understanding methods of employee performance appraisal.
12. Understanding employee compensation methods.
13. Understanding the concept of operations management.
14. Knowing the elements of a production system.
15. Differentiating between manufacturing and service systems.
16. Understanding the importance of operations management.
17. Defining efficiency and effectiveness and how to distinguish between them.
18. Knowing the factors affecting productivity.
19. Understanding bottlenecks.
20. Knowing how to measure productivity (overall, partial, and multifactor).
21. Understanding the determinants of production capacity.
22. Knowing how to measure design capacity, actual capacity, and efficiency rate.
23. Knowing the quality elements of products and services.
24. Understanding the principles and benefits of Total Quality Management (TQM).

Target Group

Secondary school students - commercial track.

Course Duration/Hours

12 Hour